What is Conflict?
Though some people have an aversion to the word “conflict,” it can be defined simply as “a state of discord caused by the actual or perceived opposition of needs, values, and interests.” In other words, conflict is a normal and natural part of life and relationships.
A conflict can be internal (within an individual) or external (between two or more individuals). Conflict is also basic disagreement, whether it be social, ideological or political between individuals, among individuals in groups, or within organizations. Conflict, in its extreme, can lead to force, violence, and war.
Since conflict is a natural part of life, conflict or dispute resolution is the handling or management of conflict with the goal of resolving the conflict or dispute.
Successful resolution occurs when the needs of both (or all) parties have been met. Optimally, conflict resolution helps to prevent conflict from interfering with personal and professional relationships.